Refund and Cancellation Policy for Digital Services
We understand the need for clear terms when working with digital services. This Refund and Cancellation Policy outlines how refunds, cancellations, and returns are handled for our services such as video creation.
Order Cancellation
Because our services are custom and begin promptly upon agreement, cancellations must be requested before work begins. Contact our customer service immediately at [contact info] if you wish to cancel your order.
If work has started, cancellations may not be accepted, but partial refunds can be considered on a case-by-case basis depending on the degree of completion and resources expended.
Refund Eligibility
Due to the nature of digital services, refunds are generally limited to cases where:
The delivered service substantially deviates from agreed specifications.
The final deliverable is defective or unusable.
The service is not delivered within the agreed timeline without valid reasons.
Please contact us within 7 days of delivery if you believe your service qualifies for a refund.
Review and Dispute Process
To process a refund, we require customers to provide detailed information regarding the issue, including evidence showing how the delivered product does not meet the agreed specifications.
We reserve the right to review the project files, communications, and accepted deliverables before issuing any refund.
No Refunds for Partial Use
Since digital services are custom-created and delivered electronically, partial refunds for change of mind or partial use are not granted.
Revisions
We typically offer [number] rounds of revisions included in the original project scope. Additional revisions beyond that may incur extra charges.
Delivery Exceptions
If a delay or failure in service delivery is caused by factors outside our control (e.g., client delays, force majeure), refunds may be restricted.
Intellectual Property
Ownership and use rights of the final deliverable are clarified during project initiation and in invoicing documents. Refund requests do not automatically affect any granted usage rights.
Contact for Refunds and Cancellations
To request a cancellation or refund, please contact our (Straightegy Consulting / Resume Samurai) support at contact@straightegy.com with your order details. Our team strives to respond within 2 business days.
